Rep: Good afternoon, this is Mike from Follow My Lead Pest Control. I'm following up on your inquiry about our residential pest control services. Customer: Hi Mike, yes I filled out the form on your website. We're having some issues with roaches. Rep: I'm sorry to hear that. Roach problems can definitely be frustrating. Let me ask you a few questions so I can put together the right solution for you. How long have you been seeing them? Customer: About two months now. They're mostly in the kitchen and bathroom. Rep: Okay, and is this a house or apartment? Customer: It's a 2,000 square foot house, three bedrooms. Rep: Perfect. For a home your size with a roach issue, I'd recommend our intensive treatment plan. We'd start with an initial deep treatment, then follow up every month for three months to make sure we eliminate them completely. After that, we'd move to quarterly maintenance. Customer: How much would something like that cost? Rep: The initial treatment would be $299, then $129 per month for the follow-up treatments. After we get it under control, the quarterly maintenance is $149 per visit. Customer: Okay, that's reasonable. Can you email me the details? I need to discuss it with my husband. Rep: Absolutely! I'll send over a detailed quote right now. When would be a good time for me to follow up with you? Customer: Give us a couple days. Maybe call back Friday? Rep: Perfect, I'll reach out Friday afternoon. You should have the quote in your email within the next few minutes.